Privacy Policy
1. Our commitment to privacy
Rive Financial is committed to protecting the privacy of the personal information entrusted to us. We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy obligations.
2. Information we collect
To provide financial planning and advice services, we collect personal information necessary to understand your circumstances, assess your needs and objectives, and develop and provide financial advice relevant to your situation.
This includes information about your identity, contact details, personal circumstances, employment, financial position, existing financial arrangements and future objectives. We may also collect other information relevant to your circumstances or the advice and services you request.
We generally collect this information directly from you through discussions, meetings, forms and documents you provide. Where necessary and permitted by law, we may also obtain relevant information from third parties involved in your financial affairs.
Providing this information is important to our ability to provide appropriate financial advice. If you do not provide information reasonably required to understand your circumstances, we may be unable to assess your needs, provide advice or implement recommendations on your behalf.
3. How we collect and use information
We collect personal information from you through meetings, phone calls, emails, forms and documents provided during the financial planning process. We may also receive information from financial institutions, accountants, superannuation funds, insurers and other relevant providers where necessary to deliver our services.
We use this information to assess your financial circumstances, prepare and document financial advice, manage client records, facilitate agreed recommendations and provide ongoing financial planning services. We may use financial planning and client management software to store and manage your information.
4. Disclosure and protection of information
We may disclose personal information to financial product providers, superannuation funds, insurers and other relevant organisations where necessary to provide financial advice, implement your instructions, manage your financial arrangements or meet our legal and regulatory obligations. We may also disclose information to service providers who assist us in operating our business, where required and appropriate.
Information may be disclosed to other parties where you have authorised the disclosure or where permitted or required by law.
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include appropriate safeguards for the storage, handling and access of information, taking into account the nature and sensitivity of the information.
We retain personal information only for as long as necessary for the purposes for which it is held, subject to any legal or regulatory record-keeping requirements. When information is no longer required and we are not legally required to retain it, we take reasonable steps to securely destroy or de-identify it.
5. Access to and correction of information
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. We will respond to your request in accordance with our obligations under the Privacy Act 1988 (Cth). In some circumstances, we may be unable to provide access where an exception under the law applies.
6. Overseas Disclosure of Personal Information
To support the delivery of our financial planning and advice services, we may engage service providers based in the Philippines who may access or process your personal information on our behalf. As we may work with different overseas service providers from time to time, we cannot identify every recipient individually in this policy.
We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Your information is used for the purposes for which it was collected, as outlined in this Privacy Policy, or for other purposes you have authorised or that are permitted or required by law. We take reasonable steps to ensure your personal information is handled appropriately when disclosed to overseas recipients.
7. Privacy concerns and complaints
If you have a question or concern about how we handle your personal information, please contact us using the details below. We will review and respond to your complaint. You may also contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au/
Rive Financial
1300 303 889
PO BOX 791, Waverley NSW 2024